Evaluation of Electronic Services

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Evaluation of Electronic Services

Category : Paper Series EN

Issue No. 60 (February-March 2010)



Given the rapid growth of the Internet and the emergence of a globalized market, most enterprises are striving to attract customers in the highly competitive electronic market. Electronic services become increasingly important not only in determining the success or failure of e-commerce applications, but also in providing customers with a convenient service channel, characterized by interactive information flow in the transaction process.


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