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Issue No. 42 (January-February 2007)
 Aristeidis Theotokis The advent of new technologies –such as RFID and Wireless Technologies- present new opportunities in traditional retailing for providing innovative in-store services that transform shopping experience and increase customer satisfaction. Nevertheless, we have a number of examples of unsuccessfully applied innovative services that have never been adopted by customers. One possible explanation for creating unsuccessfully innovative services that do not satisfy customers are the traditional research ways that are used for New Service Design. Conventional methodologies and processes used for taking customer feedback in new service design cannot be effective for technology-based services and innovative concepts that customers cannot even imagine. However, the active involvement of consumers in new service design is of critical importance in creating innovation in services and therefore special segments of customers should be involved in this process.
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Πρόσφατα πραγματοποιήθηκε η τελετη απονομής του πρώτου διαγωνισμού e-volution awards 2012 μέσα σε εορταστικό κλίμα, παρουσία συσσωμης της αγοράς. Τις απονομές των βραβείων έκαναν υψηλόβαθμα στελέχη της αγοράς, Πρόεδροι φορεων και Ινστιτουτων και εκπρόσωποι της πολιτείας. Τα e-volution awards αποτελούν τον μοναδικό και σημαντικότερο διαγωνισμό με στόχο την ανάδειξη και επιβράβευση των βέλτιστων πρακτικών στο χωρο του ηλεκτρονικού επιχειρείν.
